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  • Landy Labadie

    The Mistake: I wish I had known [at the beginning of my career] that yes, the guest is important, but your team is more important. I’ve noticed times...

  • Claudia Zacharias

    The Mistake: The mistake was viewing change as something negative. I’ve been in the workforce for nearly 40 years, and for most of that time I had a...

  • Lawrence Schneider

    The Mistake: Following the crowd and desiring to be a manager, without considering the importance of job satisfaction and happiness. This mistake...

  • Kathleen Durkin

    The Mistake: The mistake was underestimating people with disabilities, but also underestimating the community and employers’ willingness to see...

  • Chris Vennitti

    The Mistake: Thinking that management and leadership were driven through process. When I started out managing groups and offices, I was drilling too...

  • Trevor Simm

    The Mistake: The mistake was assuming that our salespeople had already gained the sales experience necessary to do a successful job before joining...

  • Kristy Norbert

    The Mistake: The biggest mistake that I have come across is running a charity and making clients feel like they’re victims of that charity. I’ve...

  • Bob Elfanbaum

    The Mistake: Not having a leadership plan in place that accounted for rapid growth. Our company really started in 1999 as a dot-com when rapid growth...